FAQs

Are the plants in the photos the exact plant I will receive?

Yes - we purposefully create individual listings for each plant so the pictures shown are exactly what you will receive. No surprises here!

When will my order be dispatched?

Orders are usually dispatched within 1–2 working days on Monday-Wednesday.

To avoid plants sitting in courier depots over weekends, we may delay dispatch of orders placed later in the week (Wednesday-Friday) until the following Monday.

Do you ship internationally?

At present we only ship within the United Kingdom. International shipping (with appropriate Phytosanitary certificate) can be arranged for larger or high value orders. Please contact us to discuss. 

How are the plants packaged?

Plants are securely packaged using specialist materials to minimise movement during transit. Depending on the season, we may also include insulation or heat packs where appropriate.

Our aim is for your plant to arrive in the same condition it left us.

Which courier do you use?

Most orders are sent via Royal Mail Tracked 24h services. Higher-value orders may be sent using an Royal Mail Special Delivery 1 PM. 

Do you grow your own plants?

Most of our plants are grown from seed, corm or propagated in-house, while others are carefully sourced from trusted specialist growers from across the world. 

Every plant is carefully selected for quality, health and genetic authenticity. 

Do you provide care advice?

Yes. We're always happy to offer general care advice before or after your purchase. All listings contain general growing tips but please do reach out for any further information. 

Do you restock sold-out plants?

Yes. Many popular plants return throughout the year as we continue to propagate and source. If a plant is sold out, drop us a message as we may have more. Make sure to sign up to our email list or follow us on social media to hear about future restocks.

What happens if my plant arrives damaged?

We take great care in packaging your plant to ensure it arrives in excellent condition. However, if your plant arrives damaged, please notify us within 24 hours of receipt, including clear photos of both the packaging and the plant and we will do our best to make it right!

Can I return a plant?

As plants are perishable living products, we generally cannot accept returns for change of mind. However, if there is a problem with your order, please get in touch and we'll do our best to resolve it.

Do you supply wholesale?

We welcome enquiries from UK based businesses interested in stocking our plants. As many of our plants are grown in-house or produced in limited numbers, wholesale orders are discussed on a case-by-case basis and may require a lead time depending on the quantities and species required. Please contact us to discuss your requirements.

Still have a question?

We're always happy to help. If you can't find the answer you're looking for, please get in touch via our contact form or email (thebotanicalniche@gmail.com) and we'll respond as quickly as possible.